Not so Smart, Pet Smart. Went to the store to buy Small Angelfish. The Store associate said that I cannot have more than 2 Angelfish in my 75 gallon tank as the label in store said Minimum 29 gallons. I explained to the girl that I've been keeping fishes for over 20 years and her logic makes no sense. Infact explained to her with Example stating that would you keep only 4 Cichlids in a 120 gallon tank? told her that if you go on youtube you'll find videos of aquariums loaded with Cichlids. She was adamant and told me that she will not give refunds because I am asking for 3 Angelfish.
I went to the banfeild pet vet located inside the store, this was the worst place in the world to try and go, when i talked to the first girl she said we are closing soon, google said 6, but it was 4:30 and i figured its a weekend maybe 5 is when they close, she go's on to tell me the 4:30 appointment was cancelled and the person was not showing up but she was going to talk to the manager to she what she could do for me. The manager comes over and has the most annoying "pretending to care" attitude on while not even considering helping me saying repeatedly "we close in a few minutes", still having a half hour if not the full hour and a half like it says on google. They give me a list of animal hospitals in the area instead. I knew what was wrong with my dog, Ive seen this before i simply needed a antibiotic would have paid and left a 15-20 minute process at the most, i told them this, the manager said o well we close in a few minutes, this was Pure laziness and lack of care for the pets they treat. they are the stereotypical do not care about you or anything that is wrong with your pet, when it comes to them they don't go any extra mile- they cut corners instead, truly disgusting behavior i could have said anything but the fact was they didn't want to work any longer even though the scheduled appointment for that time was canceled, instead of filling the slot and getting the money for the company the MANAGER, decided that it was better to take off the rest of the day, my dog is peeing blood and instead of just helping out someone who needed help she was lazy and wanted no part of me with an attitude that was incredible, i do no know how you can pretend to care like that, have a slot open, a group of people working with you, and a simple solution to the problem and still not even a thought. she should be fired straight up, if she worked for me she would have been gone along time ago with that attitude first and for most, if you don't care leave, if you don't want to work till the end of your shift leave, if its to hard to utilizes the 5 other people working there and getting paid for nothing don't let the door hit you on the way out. don't go here use a local vet trying to get by, at least those people care, pets are family and this place is a failing commercial business this women can not be bothered never going back, my dog wanted a toy and i didn't want to do business there. zero empathy in a sensitive market. pathetic shame on them, i really cant say how bad these people and that women are and is
Petsmart has it all friendly helpfull staff prices are reasonable on most items store is clean and well organized but has to do better competing against online sales
Great petsmart store! Staff is always friendly and helpful and they truly love animals. Also I accidentally left my purse in a shopping cart and an employee found it. They kept it safe for me until I went back to get it.
The young big guy with black hair was extremely helpful! Great attitude. Wish I could remember his name.
Petsmart is a US Veterinary Care based in Watchung, New Jersey. Petsmart is located at 1515 US-22, Watchung, NJ 07069, USA.
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